jlbd Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by jlbd ("we", "us", "our", or the "Platform") in connection with the online betting and casino services available at jlbd.io. It applies to all registered members, visitors, and prospective users who interact with the jlbd platform, whether via the desktop website, mobile-optimised interface, or any future application made available by jlbd.

jlbd is committed to protecting the privacy of all individuals whose personal data we process. We handle all personal information in a manner that is transparent, proportionate, and consistent with applicable data protection principles. Our approach to privacy is built on the principle that your data belongs to you — we are simply stewards of it for defined, legitimate purposes.

This Privacy Policy should be read together with the jlbd Terms & Conditions and the Responsible Gaming policy, both of which are incorporated by reference and form part of your overall agreement with jlbd. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

jlbd collects personal data in the following categories. We collect only the data that is necessary for the purposes described in Section 4 of this policy — we do not collect data speculatively or in excess of what is required.

jlbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data used for identification purposes, or data concerning health, except where a member voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request — in which case such information is processed solely for that protective purpose and is not used for any other reason.

jlbd collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Technical Collection: Data collected automatically when you access or use the platform, including via cookies, server logs, pixel tags, and device fingerprinting technologies. See Section 7 for full details of our cookie practices.
• Payment Partners: Transaction confirmation data received from mobile financial service providers including bKash, Nagad, Rocket, and Upay, and from banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank when processing card or bank-transfer transactions.
• Identity Verification Services: Data returned by third-party KYC/AML screening services when we verify the identity and background of members as required by our compliance obligations.
• Fraud Prevention Services: Risk signals and device reputation data received from fraud detection partners to protect both jlbd and its members from account takeover and financial fraud.
• Public Sources: Publicly available information, such as sanctions lists, politically exposed persons (PEP) databases, or adverse media, reviewed as part of our AML compliance procedures.

jlbd processes your personal data for the following specific, explicit, and legitimate purposes only:

• Account Creation and Management: To register your account, verify your identity, maintain your profile, and provide you with access to jlbd's full range of betting and casino services.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records of all transactions on your account.
• Regulatory Compliance (KYC/AML): To meet our obligations under applicable anti-money laundering, counter-terrorist financing, and know-your-customer requirements, including verifying your identity and monitoring transactions for suspicious activity.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, and other prohibited conduct described in the Terms & Conditions.
• Responsible Gaming: To monitor gambling patterns and identify members who may be exhibiting signs of problem gambling, and to administer self-exclusion, deposit limits, loss limits, and cooling-off periods as requested by members.
• Customer Support: To respond to your queries, resolve complaints, and manage the resolution of disputes arising from your use of the platform.
• Service Improvement: To analyse usage data in aggregate form to understand how members use the platform, identify technical issues, improve game selection, and enhance the overall user experience.
• Personalisation: To tailor the content and promotions displayed to you based on your activity on the platform — for example, highlighting cricket betting markets during the BPL season for members who regularly place cricket bets.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news by email or SMS, where you have opted in to receive such communications. You may withdraw consent at any time by contacting support@jlbd.io or using the unsubscribe facility in any marketing email.
• Legal Claims: To establish, exercise, or defend legal claims arising from or relating to your use of the platform or any dispute between you and jlbd.

jlbd processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to deliver the services you have contracted with jlbd to receive — including account management, payment processing, bet settlement, and customer support. Without this processing, jlbd cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring, record-keeping obligations, and responding to lawful requests from competent authorities.
• Legitimate Interests: Processing carried out in pursuit of jlbd's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This covers fraud prevention, platform security, service improvement analytics, and the responsible gaming monitoring programme.
• Consent: Processing based on your explicit, freely given consent — specifically for marketing communications by email and SMS, and for the use of non-essential cookies and tracking technologies. You may withdraw consent at any time, and withdrawal will not affect the lawfulness of processing carried out before withdrawal.

jlbd does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared with the following categories of recipient strictly on a need-to-know basis and only to the extent necessary for the purpose described:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processing partners — solely for the purpose of processing your deposit and withdrawal instructions.
• Game and Software Providers: Certified game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — solely for the purpose of delivering the game experience and maintaining game integrity. These providers operate under strict data processing agreements with jlbd.
• Identity Verification and KYC Partners: Third-party KYC/AML screening service providers who assist jlbd in verifying member identities and screening against sanctions and PEP databases.
• Fraud Detection Partners: Specialist cybersecurity and fraud prevention service providers who analyse technical signals to identify suspicious account activity and protect the platform from abuse.
• IT and Infrastructure Providers: Cloud hosting, data centre, and managed security service providers who process data on behalf of jlbd under contractual data processing obligations.
• Legal and Regulatory Authorities: Competent governmental, law enforcement, or regulatory authorities in Bangladesh or other relevant jurisdictions, where jlbd is required or permitted by law to disclose personal data — for example, in response to a court order, warrant, or AML reporting obligation.
• Professional Advisers: Lawyers, auditors, and accountants who require access to personal data in the course of providing professional services to jlbd, subject to strict confidentiality obligations.

jlbd uses cookies and similar tracking technologies on the jlbd.io website to deliver a functional, personalised, and secure experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow jlbd to recognise your device on return visits and to maintain your session state between page loads.

jlbd uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in, security cookies that protect against CSRF attacks, and load-balancing cookies. These cookies cannot be disabled without impairing the functionality of the platform.
• Functional Cookies: Used to remember your preferences — such as your preferred language, odds format, or game lobby view — so that you do not need to re-configure them on every visit.
• Analytical Cookies: Used to collect aggregated data about how members use the platform, including pages visited, session duration, and navigation paths. This data is used to improve platform design and performance. Analytical cookies are only placed where you have given your consent.
• Fraud Prevention and Security Cookies: Used to gather device fingerprinting signals that assist jlbd's fraud detection systems in identifying suspicious activity. These are considered necessary for the security of the platform and member accounts.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. For analytical cookies, you may withdraw consent at any time by adjusting your preferences in your account dashboard settings.

jlbd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory retention obligations, and to defend against potential legal claims. The following retention periods apply as a general guide:

When a retention period expires, personal data is either securely deleted from jlbd's systems or irreversibly anonymised so that it can no longer be attributed to an individual. Anonymised aggregated data may be retained indefinitely for statistical analysis and service improvement purposes.

As a member of jlbd whose personal data is processed by us, you hold the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at support@jlbd.io with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of all personal data jlbd holds about you, together with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by jlbd be corrected or completed. For basic account details such as your registered email address, you may update these directly from within your account dashboard.
• Right to Erasure: You have the right to request that jlbd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to jlbd's legal retention obligations — we may be required to retain certain data even after a deletion request.
• Right to Restriction: You have the right to request that jlbd restrict its processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the lawfulness of our processing.
• Right to Objection: Where processing is based on jlbd's legitimate interests, you have the right to object to that processing on grounds relating to your particular situation. jlbd will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on consent (notably for marketing communications and non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted directly to another controller where technically feasible.

jlbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our core security controls include:

• TLS/SSL Encryption in Transit: All data transmitted between your device and the jlbd platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this protection is active.
• Encryption at Rest: Sensitive personal data — including identity documents, financial data, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms. Passwords are stored as salted, one-way cryptographic hashes and are never stored in plain text.
• Access Controls: Access to personal data within jlbd's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role, and all access is logged and audited.
• Two-Factor Authentication: jlbd strongly recommends that all members enable two-factor authentication (2FA) on their account. Internally, all jlbd staff with access to production systems are required to use 2FA.
• Penetration Testing: jlbd's platform and infrastructure undergo regular security assessments, including third-party penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: jlbd maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jlbd will notify affected members without undue delay.

The jlbd platform may contain references to third-party game providers, payment partners, or other external services. Where the platform integrates with a third-party service — such as a game delivered by Pragmatic Play, Evolution Gaming, or Spribe — the data processing practices of that third party are governed by their own privacy policies, which are separate from and independent of this Privacy Policy.

jlbd is not responsible for the privacy practices of any third-party service provider once data leaves the jlbd platform environment and enters that provider's system. We encourage you to review the privacy documentation of any third-party service with which you interact in connection with your jlbd account. However, as described in Section 6, all third-party providers engaged by jlbd are required to handle any personal data received from jlbd strictly under the terms of a data processing agreement.

The jlbd platform is strictly an adult service. Access is limited to individuals who are at least 21 years of age. jlbd does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If jlbd becomes aware that it has inadvertently collected personal data from a person under the age of 21, all such data will be deleted from our systems immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that your child has registered on the jlbd platform, please contact us immediately at support@jlbd.io with the subject line "Underage Account Report" and we will investigate and act without delay.

jlbd operates age verification checks at the point of registration and may require members to submit official identification documents confirming their age at any point during the account lifecycle.

jlbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The current version of this Privacy Policy is always available at jlbd.io/privacy-policy. The "Last Updated" date at the top of this document will be revised whenever a material change is made.

Where changes to this Privacy Policy are material — meaning they significantly affect the way in which we process your personal data or your rights in relation to it — jlbd will endeavour to provide advance notice to active members by email or by a prominent in-platform notification prior to the changes taking effect. Your continued use of the jlbd platform after the revised Privacy Policy has been published constitutes your acknowledgement of and agreement to the updated terms.

If you have any concerns about a proposed or recently published update to this Privacy Policy, please contact our support team at support@jlbd.io before continuing to use the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which jlbd processes your personal data, please contact our team through one of the following channels:

• Live Chat: Available 24/7 directly inside your jlbd account dashboard. This is the fastest channel for urgent privacy queries or data rights requests.
• Email: support@jlbd.io — for formal data rights requests, privacy complaints, and any other correspondence relating to this Privacy Policy. Please use the subject line "Privacy Query" or "Data Rights Request" to ensure your message reaches the correct team.

jlbd's support team operates around the clock, every day of the year, in Bangladesh Standard Time (UTC+6). We are committed to acknowledging all privacy-related enquiries within 72 hours and resolving them within 30 calendar days.